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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Phillip Hopkins

August 6, 2025

5  out of  5
rating by Phillip Hopkins
"Great people very friendly and very helpful"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our office. If you ever have any questions or need assistance, we’re here to help! We appreciate you! "
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Jerrie Bigler

July 29, 2025

5  out of  5
rating by Jerrie Bigler
"They had a great price and lowered our car insurance by a lot, very satisfied."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Chuck Walker

July 25, 2025

5  out of  5
rating by Chuck Walker
"Kaylee was very helpful and informative and very plite"
We responded:
"Thanks so much for the review Chuck! We appreciate you, and glad to have you with our agency. "
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Mary Husfield

July 15, 2025

4  out of  5
rating by Mary Husfield
"Nice staff and more helpful than the previous carrier. However, the computer was not cooperating, lots of wait with buffering."
We responded:
"Thank you so much for your thoughtful review! We’re delighted to hear you enjoyed your experience with us. As much as we try to make everything perfect, we have to admit that even our powers don’t extend to taming the occasional internet outage. Sometimes the internet just needs a day off too! We appreciate your understanding and look forward to serving you! "
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Dakota Reed

July 11, 2025

5  out of  5
rating by Dakota Reed
"Fast and amazing!!!!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear you had a fast and amazing experience with us. We look forward to serving you again soon"
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Susan Wolf

July 9, 2025

5  out of  5
rating by Susan Wolf
"Kaylee was very easy to work with and made the shopping for insurance experience easy."
We responded:
"Thank you so much for sharing your experience! I’m so glad to hear that Kaylee was able to make the process easy for you. She truly cares about our customers, and it shows. We’re grateful you chose us for your insurance needs, and if you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for trusting our team! — Richard Reed, Agent/Owner"
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addy richardson

July 3, 2025

5  out of  5
rating by addy richardson
"always friendly faces who help no matter what and a super clean environment!"
We responded:
"Thank you so much for your kind words, Addy! We truly appreciate you taking the time to share your experience. Our team works hard to create a welcoming environment and provide helpful service every time you visit, so it means a lot to know you’ve noticed. If you ever need anything or have questions, don’t hesitate to reach out. We look forward to seeing you again soon! — Richard Reed, Agent/Owner"
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Shane Campbell

July 3, 2025

5  out of  5
rating by Shane Campbell
"Switch all my insurance to State Farm, lowered my rate and got better coverage. The coverage was better explained than other company’s I’ve had before. The people all seem nice and helpful. Feels like they actually care about you and not just your policy. I’d recommend them to anyone with insurance needs."
We responded:
"Thank you so much for your thoughtful review, Shane! I’m truly glad to hear that you not only saved money and improved your coverage but also felt valued and well taken care of by our team. We believe in taking the time to explain your options so you can make the best decisions for your needs, and it’s wonderful to know that made a difference for you. We appreciate your trust and your recommendation! It means a lot. If you ever have questions or need anything in the future, we’re always here to help! — Richard Reed, Agent/Owner "
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libertyrunstables01

July 3, 2025

5  out of  5
rating by libertyrunstables01
"AMAZING CUSTOMER SERVICE AND THE MOST UNDERSTANDING OFFICE IN THE AREA. CALL THEM IF YOU NEED ANY INSURANCE"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our agency! If you ever have any questions or need assistance, we’re here to help!"
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John Beam

July 2, 2025

5  out of  5
rating by John Beam
"Kaylee was Awesome and helped me get more coverage at a lower price. Very happy!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Lora Penn

July 1, 2025

5  out of  5
rating by Lora Penn
"I am very satisfied with my insurance they saved me over $110 and was able to give me better insurance. They keep me posted on every little detail and the people there are always very nice."
We responded:
"Wow! Thank you so much for sharing your wonderful experience! We are absolutely thrilled to hear that we could save you money and provide you with even better insurance coverage. Keeping our customers informed and feeling valued is what we’re all about, and your kind words mean the world to our entire team. If you ever need anything or have any questions, please know we’re always here for you!"
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A Small Town Somebody

June 25, 2025

5  out of  5
rating by A Small Town Somebody
"This is Kristen Frizzell. I can’t thank Kaylee at Richard Reeds office enough for taking the time to call me 6months later. She got me the best quote I have found by far. She didn’t forget me calling over 6 months ago when I was looking. They are very nice and professional. I would recommend them to anyone."
We responded:
"Wow, your review just made our day! Thank you so much! Kaylee is absolutely amazing, and we’re so glad she could leave such a lasting impression (6 months later and still on it—she’s a rockstar, right?! 🎸). It’s awesome to hear that we could help you find the best quote AND make the process easy and enjoyable. Your kind words and recommendation mean the world to us! If you ever need anything, we’re just a call away!"
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Blake Dunn

June 12, 2025

5  out of  5
rating by Blake Dunn
"Kaylee was great to work with throught the entire process! She made it extremely efficient and simple! She even saved me $250 a month compared to my previous auto insurance policy! I would recommend them to anyone!"
We responded:
"Thank you for the review Blake! We’re pumped we were able to save you so much money AND make it a breeze to switch over. We appreciate you! "
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Sunnie Edging

May 23, 2025

5  out of  5
rating by Sunnie Edging
"I contacted Kaylee about getting insurance for my 16 yr old. She was very helpful in explaining everything to me, and even found me more ways to save! The process was very simple and took very little of my time! I highly recommend reaching out!"
We responded:
"Thank you for the review Sunnie! We appreciate you!! "
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Jill Dowdy

May 23, 2025

5  out of  5
rating by Jill Dowdy
"I have my home, auto, and horse trailer insurance with State Farm. The customer service I receive from Richard's office is outstanding. Chelsea was very helpful in consulting me on my existing policies as well as adding a new policy. Thanks Chelsea!"
We responded:
"Thank you for the review Jill! We’re excited to have Chelsea and watch her grow! "
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Chelsea Beachy

May 23, 2025

5  out of  5
rating by Chelsea Beachy
"Richard Reed’s office is the best! Friendly staff!"
We responded:
"Thank you Chelsea! :) We do our best! "
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Karla Emerson-Scott

May 23, 2025

5  out of  5
rating by Karla Emerson-Scott
"I absolutely LOVE State Farm especially Richard Reed's office. All of the staff are friendly, knowledgeable, and extremely helpful. Especially enjoyed working with Kaylee! She definitely took good care we of our insurance needs!!! Thank you to all!!!"
We responded:
"Thank you for trusting us with your insurance Karla! We’re excited to have you with our agency. "
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doug stice

May 20, 2025

5  out of  5
rating by doug stice
"Great service and knowledge. I worked with Kaylee through the entire process and she was fantastic."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Randy Green

May 15, 2025

5  out of  5
rating by Randy Green
"Very helpful and professional. Glad I came to State Farm after being with Farm Bureau for over 40 years. I wish I would have moved sooner. Kaylee made it a pleasure to do business with State Farm."
We responded:
"We’re glad to have you sir! We appreciate you trusting us to handle your insurance for you! "
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Teri Walker

May 13, 2025

5  out of  5
rating by Teri Walker
"I can’t say enough good things about Richard Reed’s State Farm office! From start to finish, the entire team was professional, knowledgeable, and incredibly helpful. Kaylee took the time to explain my options clearly, answered every question with patience, and made the whole process easy and stress-free. It’s rare to find a team that’s not only efficient but also genuinely kind and caring. I truly felt like they had my best interest at heart. Highly recommend this office to anyone looking for top-notch service and peace of mind!"
We responded:
"Thank you so much for your glowing review! We’re absolutely thrilled to hear about your experience with our office. Kaylee and my entire team strive to make every interaction seamless, stress-free, and personalized, so it’s amazing to know we were able to accomplish that for you! Your kind words about our professionalism and care truly mean the world to us. We’re honored to have earned your trust and recommendation, and we’re always here to help with anything you need. Thanks again for taking the time to share your experience—it’s feedback like yours that keeps us motivated to deliver top-notch service every day!"
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Jennifer Morgan

May 8, 2025

5  out of  5
rating by Jennifer Morgan
"Kaylee and the whole team were so friendly, and they had quotes to me within an hour of me contacting them. The process of switching insurance companies was seamless. I have a new 16 year old driver, so I have shopped at every major insurance place trying to find the best rate. I almost didn’t give them a chance, because I have always heard they are too high. I’m glad I checked for myself. They were the cheapest company I found for our auto rates. Having a local office with friendly people available to help and competitive pricing, made the switch for me to be a no-brainer decision."
We responded:
"Wow! Thank you so much for review! You hit on every single thing that we strive for in our agency. We keep price in mind, but want to make sure you're properly protected and have the service to back it up. We appreciate you, and thank you again for giving us the opportunity to work with you guys. We'll be here when you need us!!!"
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Julie Wallace

May 7, 2025

5  out of  5
rating by Julie Wallace
"Kaylee has been so great to work with and very good explaining the process on auto and home policies."
We responded:
"Thank you for sharing your experience with Kaylee in our office! We’re so glad to hear we could meet your needs—your satisfaction truly means the world to us. Please don’t hesitate to reach out if you ever need anything; we’re always here for you and look forward to continuing to serve you! We appreciate you! "
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lois cannon

May 7, 2025

5  out of  5
rating by lois cannon
"We are out of state. Kaylee spent time with me over the phone and had our insurance needs completed on the same day. She is very professional and helpful. I highly recommend this State Farm branch for your insurance needs in Western Kentucky."
We responded:
"Thank you so much for your thoughtful review! We’re so glad Kaylee was able to take care of your insurance needs quickly and provide the professional, helpful service you deserve. Your recommendation means so much to us, and we’re always here to help—whether you’re near or far! Welcome to the State Farm family!"
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Pamela Hanna

May 2, 2025

5  out of  5
rating by Pamela Hanna
"Angela is a pleasure to work with. She is always so helpful!"
We responded:
"Thank you for the kind words! We love Angela too! "
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Scott Emigh

April 29, 2025

5  out of  5
rating by Scott Emigh
"Went into the office at state farm in benton, was very warmly greeted, and sat down with Kaylee. I told her why i was there, and why i was not happy with present insurance. She worked me up a quote and together we tweeked it a little. I was very happy with the results. She went above and beyond to get me the quote i wanted. Very professional, very personable, and very caring. Made my decision easy to purchase my new insurance. Good job."
We responded:
"Thank you so much, Scott, for taking the time to share your experience with us! We're thrilled to hear that Kaylee provided you with such exceptional service and made your transition to State Farm easy and enjoyable. Your kind words mean a lot to us, and we're grateful for the opportunity to assist you with your insurance needs. Welcome to the Richard Reed State Farm family, and please don't hesitate to reach out if you need anything in the future!"